Prescriptions

What is the NHS app?

How you can order your repeat prescription

Order your prescription online

Download the new NHS App to your phone NHS App and your NHS account – NHS (www.nhs.uk).  It allows you to self-ID and you can order your prescriptions easily via the App.

If you are already registered for the practice on-line service https://systmonline.tpp-uk.com simply click the Repeat Prescriptions link in the sidebar. You can view a list of the medication you have been prescribed. Select the prescription you need and click on the “Repeat Medication” button.

If you are not registered for this service but think you may be interested, please contact the Practice  and you will be issued with a password after you have provided ID.

If your prescription does not appear in the list, it may be that it is not ready to be issued.  Any queries please contact the practice on 01642 475157

Pharmacy

Some local pharmacies offer an ordering and delivery service for patients but you need to check with your local pharmacy regarding their rules.

Most pharmacies provide services for minor conditions to save you making an appointment with your GP.  Please use the link to find the pharmacies in your area and what services they provide.

Find a pharmacy – NHS (www.nhs.uk)

Repeat Prescription Slip

Hand you repeat prescription slip in at reception. If you do not have a prescription slip then any piece of paper will do, but make sure you add your name and date of birth to the request so we know who you are.   Your prescription will be ready in the same timescale as mentioned above.

Post

Post in your repeat prescription slip or a letter.  However please allow additional time when placing your order to allow for any postal delays.

Telephone

Requests by telephone are only accepted for housebound patients, terminally ill patients and patients aged 75 years and over. If you are in one of these categories, please telephone the Practice on the usual number 01642 475157 between the hours of 9 am and 5 pm Monday – Friday.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

Electronic repeat dispensing (ERD) 

This is only appropriate for patients who consistently have the same medication. Once we have activated electronic repeat dispensing (ERD) for you, this means we have authorised six months of repeat medication for you (excludes inhalers, creams, drops and sprays, these need to be requested by an alternative method). You do not need to order your medication during this time, the pharmacist will already have your prescription and they aim to dispense it a few days before it is due. Your pharmacist should advise you when your last prescription has been issued but it's wise to make a note yourself. When your last repeat prescription has been dispensed (in approximately six months' time), you should contact us to arrange for the GP to review your medication and issue you another prescription for six months. You do not need to make a doctor's appointment for this. Our reception staff will liaise with the doctor and arrange this for you.

You can find more information here.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• fill in our medication query form.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.