Urgent Appointment

We have a duty doctor available each day who can be contacted for urgent matters.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01642 475 157, Monday to Friday from 8am to 5.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 5.30pm



Fill out a simple online form to get advice and treatment by the end of the next working day.

Messages will not be read Monday to Friday between the hours of 6pm to 9am.

Please contact 111 during out of hours or 999 if this is an emergency.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use our online service (SystmOnline) via the link at the top of this page
  • phone us on 01642 475 157, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 5.30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01642 475157, Monday to Friday from 8am to 5.30pm

Your appointment

When requesting an appointment you are free to consult with the clinician of your choice but please bear in mind you may need to wait a little longer for this.

If you wish to be seen swiftly, please just ask for the first available clinician. Most of our GP, Nurse Practitioner, and Paramedic Practitioner appointments can be booked up to one month in advance. In most cases, you can choose whether you would prefer a face-to-face or telephone consultation. Appointments with the Practice Nurses, Healthcare Assistants, or Phlebotomists can be booked at least six weeks in advance.

Standard appointments with a GP or Nurse Practitioner are between ten and fifteen minutes long. If you have multiple issues, please make a longer appointment.

Care navigation

There are a vast number of services available within the NHS. All our Medical Administrators have been trained to sign post patients to the most appropriate service, this may not always be a GP or Clinical Practitioner within the practice. They are all contractually bound by the NHS Code of Confidentiality. 

Medical Administrators use a system which has been approved by the GP Partners. When you contact the practice with a query or to make an appointment, we will ask you some short questions to ensure you are seeing the most appropriate person to deal with your issue. If you object to this, please let us know at the time.

Home visits

Please remember, when requesting a home visit, that Home Visits are for

  • Housebound patients 
  • Patients who are terminally ill
  • Patients who are genuinely too ill to leave their home or are at risk of their condition deteriorating significantly if they were to travel to the practice. 

Your responsibilities to us are:

  • Not to request a home visit unless the patient is too ill to be brought to the surgery.
  • To ensure that requests for home visits are made before 10am wherever possible.
  • To be at home when a visit has been arranged.


Extended access

In addition to your usual practice opening times, appointments will be made available for patients to book Monday to Friday 6:30pm to 8pm and Saturdays 9am to 5pm.These appointments will only be available for patients of Redcar Coastal Primary Care Network member practices, which are: 

  • Bentley Medical Practice
  • Coatham Surgery
  • Greenhouse Surgery
  • Huntcliff Surgery
  • Saltscar Surgery
  • Ravenscar Surgery
  • Zetland Medical Practice

You can book an appointment through your GP surgery or online up to two weeks in advance.  The NHS 111 service may also book for you. The service (known as Enhanced Access) will be provided by ELM Alliance from Bentley Medical Practice (Redcar Primary Care Hospital).

Pharmacy First Launch and Service

Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.

The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and ease pressure on GP services.

But what does it cover and who will benefit? 

What is Pharmacy First?

 Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

What are the seven common conditions?

  • Sinusitis
  • Sore throat
  • Earache
  • Infected insect bite
  • Impetigo (a bacterial skin infection)
  • Shingles
  • Uncomplicated urinary tract infections in women.

Please click link for further information:



If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs